Refund Policy
Transparent and just refund terms for your reassurance
Overview
At MapleBridgeWork, we recognize that situations can evolve, and it’s our commitment to ensure equitable and straightforward refund arrangements. This document stipulates the conditions that must be met for refund eligibility of our yacht rental services.
Examine this policy thoroughly prior to booking a service. When you arrange a rental with MapleBridgeWork, you are confirming your acceptance of these refund conditions.
Standard Cancellation and Refund Schedule
More than 72 Hours Before Charter
Qualifies for: Complete refund excluding handling charges
Processing Duration: 5-7 business days
Service fee: €50 for card payments
Prerequisites: Must be sought officially through email or telephone communication
24-72 Hours Before Charter
Qualifies for: Half of the total cost of the charter
Processing Duration: 7-10 business days
Service fee: €25 substracted from the reimbursement sum
Prerequisites: A legitimate justification is needed; administrative costs in effect
Less than 24 Hours Before Charter
Qualifies for: No reimbursement possible
Exception: Critical situations may be taken into account
Alternative Option: Management might offer a credit note for the charter
Prerequisites: Supporting proof required for exigency claims
Weather-Related Cancellations
Our Weather Guarantee
Our primary concern is safety. Should the weather conditions be considered perilous for sailing by our certified captain, we present various alternatives:
- Complete Refund: Issued if rescheduling isn’t an option
- Reschedule: Change your booking to a subsequent available slot without extra charge
- Charter Credit: Obtain a voucher valid for one year from the date of the initial charter
Weather Assessment Process
Our assessment of weather conditions includes:
- Evaluating wind speed and diretion
- Inspecting wave height and oceanic conditions
- Forecasting visibility and precipitation levels
- Heeding Coast Guard advisories and signals
- Captain’s safety review based on expertise
Decision Making Timeframe: Determinations regarding weather cancellations are taken at most 4 hours prior to the scheduled departure.
Medical Emergency Refunds
Emergency Conditions
We empathize with the sudden onset of medical crises. The following circumstances may warrant extraordinary consideration:
- Unanticipated disease or injury that leads to hospital admittance
- Passing of an immediate family member
- Call to duty or unforeseen reassignment for military personnel
- Compulsory jury service or legal subpoenas
- Catastrophic events hindering travel
Proof Requirements
For processing of emergency refunds, the following evidentiary documents must be provided:
- A verified medical statement or hospital records
- Death notice (if relevant)
- Authorized military directives
- Subpoena or jury notice
- Emergency bulletins or official travel restrictions
Procedure: Refunds due to emergencies are managed within 3-5 business days after submission of necessary evidence.
Operational Cancellations
Mechanical Failures
If the vessel designated to you is beset with irreparable mechanical faults:
- Alternate Boat: We aspire to furnish a similar substitute
- Complete Refund: Granted if no adequate substitute is accessible
- Partial Refund: Issued if the alternate vessel has a different fee structure
- Compensation: Supplementary reimbursement may be offered to compensate the inconvenience experienced
Unavailability of Crew
In the uncommon instance that a certified crew is unavailable:
- An alternative crew will be provided if viable
- Complete refund if the charter cannot be fulfilled
- Option to reschedule with no extra costs incurred
Refund Processing
Refund Mechanism
Reimbursements are executed using the same financial medium employed for the initial transaction:
- Credit Cards: 5-7 business days
- Bank Transfers: 7-10 business days
- Cash/Cheque: 3-5 business days
Transaction Costs
Card Transaction Processing
€50 charge for rescindments exceeding 72 hours before the event
Bank Wire Processing
€25 charge for all bank wire reversals
Global Transaction Handling
Additional charges might be levied for transactions across borders
Charter Credits
Criteria for Credit Issuance
Credits for future charters might be proposed as an alternative to reimbursements under specific conditions:
- Delayed cancellations (within 24 hours of the event)
- Cancellations due to inclement weather
- Voluntary rescheduling requests
- Interruptions in operation
Credit Specifications
- Validity: 12 months from the issuance date
- Transferrability: Credits cannot be handed over to other individuals
- Value: The entire worth of the charter devoid of handling charges
- Application: May be allocated to any upcoming bookings
- Expiry: Extensions beyond the 12-month timeframe are not permissible
Partial Service Refunds
Disruptions in Service
In the event your outing is disrupted or curtailed due to factors we control:
- Reimbursement in proportion to the unused period
- Voucher equal in value for your next rental
- Free additional services or upgrades
Refusal Due to Guest Conduct
If an outing is prematurely ceased due to the actions or safety infractions of the guests:
- No reimbursement for the remainder of the service
- Full payment is still required
- Potential surcharges may be applicable
Conflict Resolution
In the case of disagreement over a refund verdict, various courses of action are available to you:
- Solicit a reassessment by our administrative team
- Provide further documentation or substantiation
- Seek mediation from consumer advocacy entities
- Engage in legal recourse consistent with the governing law
Procedures for Refund Application
Phase 1: Make Contact
To introduce a reimbursement application:
- Email: [email protected]
- Phone: +377 93 10 63 00
- Drop by our seaside headquarters
Phase 2: Compile Information
Gather and submit the following details in your appeal:
- Confirmation ID of the booking
- Scheduled date and time of the rental
- Explanation for the annulment
- Any corroborating documents (if suitable)
- Desired method for reimbursement
Phase 3: Evaluation and Completion
Our team will acknowledge your application within a day, assess it on the basis of this document, convey a verdict within 48 hours, and implement sanctioned refunds in the times outlined previously.
Key Points
- All appeals for reimbursement must be lodged in a written format
- Reimbursements are executed in €, regardless of the currency used in the preliminary transaction
- Securing travel insurance is highly suggested
- The stipulations outlined here are subject to modifications, with a notice period of a month
- Refunds are subject to the prevalent tax laws and guidelines
Queries and Application for Refund
For inquiries regarding reimbursements or to proceed with a refund application:
Refund Division
MapleBridgeWork Marine Solutions Ltd.
Port de Monaco
Monte Carlo 98000
Monaco
Phone: +377 93 10 63 00
Email: [email protected]
Operating Hours: Weekdays, 9 AM – 5 PM